Physiotherapy Clinic in Townsville

We do offer off-site physiotherapy services for individuals who are unable to visit our Townsville physio clinic in person, such as home visits, workplace assessments, as well as virtual telehealth consultations. 

If you have mobility issues or are unable to find suitable transportation to our clinic, please reach out to our friendly team at (07) 4729 0055 or send us an email enquiry to inform us of your physiotherapy needs. We will be in touch promptly to offer a suitable service, whether it’s a physiotherapy session at your place of residence, work, or other location.

Yes, we accept most types of health insurance claims, including but not limited to:

• Medicare
• WorkCover claims
• DVA referrals
• Enhanced Primary Care referrals
• Other third party insurer claims

We request that you bring along the relevant document such as your policy information and details to your physiotherapy session in order for us to help you process your claim smoothly and easily.

No, you can still book a session with our physiotherapists regardless of whether you have a doctor’s referral. We are able to process your private health insurance claims via the Health Industry Claims and Payments Service (HICAPS).

However, there are several instances where a doctor’s referral will be required: 

• if you have been injured as a result of a workplace accident and wish to submit a WorkCover claim
• if you are a Veteran and want to submit a claim under the DVA
• If you have an applicable chronic condition that is covered by the Enhanced Primary Care Medicare program. (Please note that only COMMONWEALTH CONCESSION CARD HOLDERS are bulk billed.  If you do not hold a commonwealth concession card mixed billing will apply at our private rates)

Under the above circumstances, you will need to provide a doctor’s referral before you will be eligible to attend a physiotherapy session for treatment. If you are unsure of whether you need a doctor’s referral, please call our team who will be able to provide confirmation for your unique situation.

Generally speaking, physiotherapy aims to promote, sustain, and facilitate the restoration of overall physical health. There are many forms of treatment applicable to different types of injuries and conditions, and it’s important for you to know what you need help with before seeing a physiotherapist.

There is no strict requirement for attending physiotherapy. If you are experiencing any physical discomfort that impedes or prevents you from carrying out certain activities, it is a potential cause for attending physiotherapy. Some example signs that you may need physiotherapy include:

• Sustaining an injury that does not fully recover or results in persistent pain, discomfort, or loss of mobility.
• Having poor posture that causes lingering aches and pains
• Frequent headaches
• Poor sleeping patterns
• Loss of flexibility in joints

It really depends on the extent and root cause of your condition or injury. Most isolated issues such as a sprained ankle or pulled muscle can often be treated directly and quickly, with improvements feeling more pronounced after about 4-6 weeks of starting treatment. In other more severe cases, recovery can take months or even a year with consistent treatment.

There are a multitude of factors that can affect your recovery time, from the frequency of your physiotherapy sessions to the proper application of self-guided exercises at home as prescribed by your physiotherapist. The important thing to remember is that your recovery will not happen overnight. 

That being said, our physiotherapists will provide you with a detailed timeline and treatment plan outlining your recovery during the initial consultation. This will help you better understand when you should be seeing results, and how you can prepare for it accordingly.